Your comments
Hi Gowtham, the HTC One is tested and is supposed to work. Does it help if you turn your phone off and back on?
fa 12 anys
Hey Erik, we've sent an update to the iOS app which is waiting for review. Can you please try that version (2.8.2) and see if it helps? We made some changes to the connection logic.
Yes!
Hi Glen, can you please email support@tobyrich.com with your problem? Our support team will take it from there.
We have made some changes to the Touch&Go feature, which may help with this issue. Please wait for app update v2.8.6 to land in the App Store.
Unfortunately iPhone 4 does not have Bluetooth Smart. You need at least iPhone 4s or newer. Alternatively you can use an Android 4.3+ based phone with Bluetooth Smart.
Hi Praveen,
According to http://www.gsmarena.com/nokia_xl-6148.php the Nokia XL (and X) only have Bluetooth 3.0 and don't have Bluetooth 4.0 support. Are you sure yours does?
How do you normally install Android apps on your phone, if it cannot access the Google Play store?
According to http://www.gsmarena.com/nokia_xl-6148.php the Nokia XL (and X) only have Bluetooth 3.0 and don't have Bluetooth 4.0 support. Are you sure yours does?
How do you normally install Android apps on your phone, if it cannot access the Google Play store?
Hi Reinoud,
Good to hear it works now! Only one phone can be connected to the SmartPlane at a time.
We have not made any changes to the SmartPlane hardware. There could be some small variation between the planes in terms of balance, but that's part of the fun of learning to fly your plane! Of course if you're completely unsatisfied, our standard warranty offers repair, replacement or refund.
Good to hear it works now! Only one phone can be connected to the SmartPlane at a time.
We have not made any changes to the SmartPlane hardware. There could be some small variation between the planes in terms of balance, but that's part of the fun of learning to fly your plane! Of course if you're completely unsatisfied, our standard warranty offers repair, replacement or refund.
Hi Reinoud. The app is in beta but it works.
Does your SmartPlane packaging have a Google Play store logo on it near the App Store logo? If it does not, then you have an older batch of SmartPlane. But don't worry, it will still work with Android! You will need to find a friend with an iPhone/iPad to perform the "first flight setup" procedure. This is only needed the first time, and takes 2-3 min. After that you can fly the SmartPlane with your own phone at any time.
If your SmartPlane packaging already has the Google Play store logo, or you've flown it before (with iOS app), then you don't need to perform this setup.
Does your SmartPlane packaging have a Google Play store logo on it near the App Store logo? If it does not, then you have an older batch of SmartPlane. But don't worry, it will still work with Android! You will need to find a friend with an iPhone/iPad to perform the "first flight setup" procedure. This is only needed the first time, and takes 2-3 min. After that you can fly the SmartPlane with your own phone at any time.
If your SmartPlane packaging already has the Google Play store logo, or you've flown it before (with iOS app), then you don't need to perform this setup.
Ein gute Idee!
Customer support service by UserEcho
