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What to do if firmware keeps uploading every time?

Prashant Vaibhav (The 'tech' guy) fa 9 anys • updated by WILLIAM EUARL fa 3 anys • 9
In the past few days we have received reports about a bug where the firmware is uploaded every time you connect to the plane. Here is some important information regarding this.

UPDATE: 10 JULY 2015: finally the update is live. It fixes the firmware upload problem. Please download it from the App Store!

UPDATE: 30 JUNE 2015: Our beta testers have confirmed that the problem is solved. We have already sent the updated app to Apple for approval. Within a few days it will be released on the app store. Please update!

UPDATE 29 JUNE 2015: We have a beta version of the app (v3.3.2) which should fix the problem. Please comment here with your email address (or write to support@tobyrich.com) to get an invitation to download the beta version through Apple TestFlight.

NOTE: This only applies to iOS users. Android users do not need any firmware upload!

  • First, make sure you are running the latest version of the SmartPlane app. Currently this is 3.3.0. (To check the app version you have installed, open the SmartPlane app, swipe down the "searching" screen and then swipe the horizon screen to the right. The Software version is displayed in the green bar).
  • The issue seems to happen mostly for iPhone 6 and iPhone 6+ users.

We are working hard to identify this issue asap and release an app update which fixes it. Thank you for your patience.

Things to try meanwhile:

  • Completely erase the app and download it again. You can erase the app by tapping and holding its icon until it starts to jiggle and a cross appears on its top left corner. Tap the cross to delete the app. Then download it again from the App Store.
  • Go to Settings app on your iPhone, then choose General > Reset > Erase Network Settings. This is known to solve Bluetooth related problems (although you will have to re-enter your WiFi passwords).
  • Try to fully charge your plane.

More information:

  • The firmware upload will only happen once and takes around 3 min. If it happens every time, it means the last upload did not succeed and the app is trying again.
  • Does the propeller of your SmartPlane rotate briefly (half a second) when you turn it on? This means it is still in factory test mode and the firmware is not yet uploaded.
  • If you touch the screen while firmware upload is in progress, you will get a popup box with the Batch No. of your plane. Please include this when writing to us.

If you are having this issue, could you please comment on this post stating your iPhone model, the app version, and the batch number? This will help us identify any patterns.

Thanks.
Under review
Prashant Vaibhav (The 'tech' guy) fa 9 anys
Marcus Oakes fa 9 anys
I have this issue. The plane never responds to throttle and trys to upload firmware every time I load the app. Brand new never been flown. The propeller spins when I switch it on. I have let it charge for an hour. Sometimes while charging for a while it starts "resetting". The prop comes on for a split second and lights blink differently every few minutes.
I tried everything mentioned in the above post.
iphone 5s
app version 3.3.0
Batch no. SML 1/r2.3/004

Marcus Oakes fa 9 anys
UPDATE: A few minutes after doing a network reset it eventually started the firmware update.

It is now working
Blake Moore fa 9 anys
I am having the exact same problem as Marcus in the previous comments, however, after the the network reset it still didn't work.
Iphone 6
app version 3.3.0
Batch No. SML 1/r2.3/004
topher fa 9 anys
I am having the exact same problem as Marcus and Blake in the previous comments. like Blake, mine still didn't work after the network reset.
Iphone 6
app version 3.3.0
Batch No. SML 1/r2.3/004
Prashant Vaibhav (The 'tech' guy) fa 9 anys
everyone who's commented here will be invited to download a beta version of the app which should fix this problem
Fixed
Prashant Vaibhav (The 'tech' guy) fa 9 anys
Alessio Carello fa 9 anys
Hi, I've bought this plane for a gift and after 2 weeks still does not work.
I can't reset my network configuration 'cause is impossible, for me, recover the passwords..
I confirm that if I touch the screen while firmware is in uploading a message box appear with this message:
BATCH NO. SML1/r1.6/003.

More Info:
Iphone 5s
app version 3.3.2
No problem with Android

WILLIAM EUARL fa 3 anys

I just got this plane. downloaded app and all it shows is air field and  a searching 

signal. after downloading the app 3 times it still does the same thing

the plane never stated . I tried to go to site www.tobyrich.com/en/support and the got 

blocked stating unsecure sight.

Customer support service by UserEcho