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Hello, that sounds like a defective battery issue. Please email support@tobyrich.com with a short video showing the problem. They'll promptly help you.
Sorry for the late reply - we've already written the documentation a long time ago but due to some content rights issues it has not been officially released by us.
In the meantime, please download the "PowerUp 3.0 - Hacker's Guide" from this page:
http://www.poweruptoys.com/pages/documentation
The SmartPlane is exactly the same internally, with the only difference being on page 10, the base UUID for TobyRich/SmartPlane is: 75B64E51-xxxx-4ED1-921A-476090D80BA7 instead of the TailorToys UUID.
Let me know if you need any more info!
In the meantime, please download the "PowerUp 3.0 - Hacker's Guide" from this page:
http://www.poweruptoys.com/pages/documentation
The SmartPlane is exactly the same internally, with the only difference being on page 10, the base UUID for TobyRich/SmartPlane is: 75B64E51-xxxx-4ED1-921A-476090D80BA7 instead of the TailorToys UUID.
Let me know if you need any more info!
This is a known problem with fully discharged batteries. Please send an email to support@tobyrich.com describing the problem. It goes into our tracked support system and your problem will be solved asap!
More information is on this thread:
http://smartplane.userecho.com/topic/518056-constant-beeping-while-charging/
More information is on this thread:
http://smartplane.userecho.com/topic/518056-constant-beeping-while-charging/
If the rudder came off, you can just clip it back on.
If the wires are broken ---> kaboom. It's trashed :-(
How long was it since you purchased it? If it's not been too many days, contact support@tobyrich.com and they might be able to help you!
If the wires are broken ---> kaboom. It's trashed :-(
How long was it since you purchased it? If it's not been too many days, contact support@tobyrich.com and they might be able to help you!
Which Android version are you using? We have noticed problems with Android 5.
Hello! Just pinch the white cover on the other side to make sure the board doesn't slip out when plugging out the cable.
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
everyone who's commented here will be invited to download a beta version of the app which should fix this problem
Customer support service by UserEcho
You can lock and unlock by double tapping, it's a safety feature. Sorry it is not clear, we will update the app and add this instruction on the screen.