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Frequently asked questions are answered in the FAQ section.
Information for problems with firmware upload is here.
Frequently asked questions are answered in the FAQ section.
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0
Fixed
On/Charge Off switch
The on/charge switch broke on my first plane. The company was very responsive and replaced it right away. The same switch broke after 2 times of use. I cannot recommend this product at all.
Answer
Prashant Vaibhav (The 'tech' guy)
11 years ago
Sorry to hear about your bad experience. We have identified an issue with the on/off switch on a small percentage of SmartPlanes sent to North America. We are currently offering unlimited refund or replacement for any SmartPlanes from the affected batch whose on/off switch breaks during normal use.
0
Under review
Unable to pair To Android Phone
I'm unable to pair this plane to my Android phone, I tired Samsung Galaxy Note 3 and One Plus One. App keeps on saying searching and when I try Bluetooth pair, it finds the plane but when I try pairing it, it says invalid pin....
0
bluetooth connection only 5m
I have problems with the bluetooth connection: The connection breaks when the plain is further away than 5 meters. I use a iPhone 4S.
0
Answered
rudder installed upsidedown
just got two new smartplanes and one of them has the rudder installed upside down. Any suggestions how to repair?
0
Under review
i just received my smartplane and the rudder only goes one way from mid point . it will go from midpoint to the right and right to midpoint but not to the left
i just received my smartplane and the rudder only goes one way from mid point . it will go from midpoint to the right and right to midpoint but not to the left
0
Completed
Charging cord hard to remove
I push the charging cord in to the plane. Charges ok. But then it is very hard to pull back out. It wants to pull the board out before it will release. Anything I can do to loosen it up
Answer
Prashant Vaibhav (The 'tech' guy)
11 years ago
Hello! Just pinch the white cover on the other side to make sure the board doesn't slip out when plugging out the cable.
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
Customer support service by UserEcho
