Hello, it looks like a hardware problem. Please email support@tobyrich.com with your issue, they will take care of it.

Oops! That is funny :-) We're sorry for this, sometimes such things escape the production line. If you've not already done so, please send contact support@tobyrich.com and we'll promptly take care of this.

For anyone else experiencing this, I'd like to give some more information. This is not an app issue. It is happening due to a discharged battery which is unable to be charged. The plane disconnects because it doesn't have enough power to run and the chip resets. Resting the phone on table makes it last longer because then the plane is not moving the rudder so needs a tad bit less power. As per our policy we send a free replacement for defective units. For reasons of your privacy you must contact our support directly in this case.