My Plane won't pair to my Samsung Galaxy S5 mini. What should I do?

We took my husband's new smartplane for a maiden flight today and had several problems. He went through the startup procedure before leaving the house, but once we got to the park the app updated the plane's firmware unexpectedly over 5 times. His iphone also consistently lost connectivity with the plane as soon as it got more than around 50 feet away. Do you have any advice? We also had a hard time controlling it and it mostly circled. I think the rudder is off-kilter, and I am going to try to bend it back into place.

I have iPhone 6.
Plane is charged.
App connects to plane and performs the "preparing for first use" routine.
I see the "cockpit" view.
The "signal" indicator is at 0 (red) and I cannot control the plane...

gently bending the rudder and fin because it got distorted in a crash, one of the tiny tiny hairlike wires broke.  now the rudder doesn't work, and the plane does turn.  how do i fix that?  it's so tiny, i don't think i can get a soldering iron to it, and the heat would melt the foam etc.  is there a conductive glue or something that i could blob on there?

Just opened my new Smartplane.  Began preflight checks and see that the rudder is only turning left.  It tries to turn right, but does not fully move, if I tap with my finger it will move right but then is stuck there.  Have not even had a chance to fly the plane!!!!  

Opened up the box, the USB port is bent and doesn't appear to be correctly assembled. Every time I open the app it downloads new firmware. Neither propeller or rudder work ?????