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Frequently asked questions are answered in the FAQ section.
Information for problems with firmware upload is here.
Frequently asked questions are answered in the FAQ section.
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bluetooth connection only 5m
I have problems with the bluetooth connection: The connection breaks when the plain is further away than 5 meters. I use a iPhone 4S.
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Answered
rudder installed upsidedown
just got two new smartplanes and one of them has the rudder installed upside down. Any suggestions how to repair?
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Under review
i just received my smartplane and the rudder only goes one way from mid point . it will go from midpoint to the right and right to midpoint but not to the left
i just received my smartplane and the rudder only goes one way from mid point . it will go from midpoint to the right and right to midpoint but not to the left
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Completed
Charging cord hard to remove
I push the charging cord in to the plane. Charges ok. But then it is very hard to pull back out. It wants to pull the board out before it will release. Anything I can do to loosen it up
Answer
Prashant Vaibhav (The 'tech' guy)
9 years ago
Hello! Just pinch the white cover on the other side to make sure the board doesn't slip out when plugging out the cable.
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
I know it's not ideal, but we had a tough time finding a material to attach the USB port which was very light and still cheap. In the next generation of our drones, the tobyrich.vegas, we fixed this problem by using high quality plastic and carbon fibre frame!
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Fixed
Unable to set-up with iPhone 6
Followed the steps for initial set-up - Plan is plugged in & switched on, app installed on iPhone and open but the "searching" screen keeps flashing on and off - no set-up screen starts. Also, the propellor is turning + I noticed in the phone's bluetooth settings that the plane appears briefly and then drops off, so maybe an issue with the bluetooth??
Answer
Prashant Vaibhav (The 'tech' guy)
9 years ago
Hello, that sounds like a defective battery issue. Please email support@tobyrich.com with a short video showing the problem. They'll promptly help you.
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