Hi Bernard,

did you charge the plane to 100% before you made your first attempt to connect it to the phone? Please, make sure the switch is turned ON while charging. Otherwise it won't charge.

If problem persists please write an email to support@tobyrich.com.

We are very sorry for the hassle.

Best Regards
Tobias

Please, make sure that SmartPlane is charged fully for first flight. Switch needs to be turned ON in order to charge.

Flight range can vary due to respective conditions depending on weather, obstacles etc.

If the rudder seems to move not correctly, check if it is stuck somewhere to the hinge.

Please, email to support@tobyrich.com for individual support. We can only give general advise on this forum based on your description.

Hi Dan,

can you please direct your request directly to our costumer support: support@tobyrich.com.

They will analyze your case and make sure the problem will be solved to your satisfaction.

Best
Tobias

Hi George,

yes, a battery issue has been identified which randomly affects one batch.

Please, write an email to support@tobyrich.com to clarify your case and sort this out.

Best
Tobias

Hey everyone!

We are are very sorry this hassle.

Please, write an email to support@tobyrich.com regarding this issue you and we will sort this out immediately!

Best Regards
Tobias

Hi Julie!

Thank you for your message.

We are very sorry about this. Please, write an e-mail to support@tobyrich.com stating your shipping address. Also, please tell us where you purchased the plane.

Best Regards
Tobias